Complete Network Management and
Computer Support
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A&W Consulting is there when your business is ready to bring in
professional help, but isn't yet ready to incur the cost of a
full-time employee.
Specifically designed to meet the needs of small to medium businesses,
A&W Consulting includes readily accessible computer support
complete with ongoing hardware and software assistance, network
maintenance, network security management, help desk support and more.
You'll have an entire team of computer support professionals at your
fingertips for less than the cost of hiring a full-time IT
professional.
A&W Consulting Offers:
Network
Assessment Services
IT Stabilization Services
On-site Services
Project Planning
& Implementation
Help Desk Services
Remote
Management Services
Strategic IT
infrastructure Reviews
The moment you engaged A&W Consulting services, a comprehensive
network assessment will be performed. This service provides a detailed
roadmap of the computing environment and outlines areas for
improvement in the short- and long-term that can improve your business
as a whole.
The service cites:
Ways to increase the efficiency of your systems to ensure
you're getting every benefit from the hardware and software you
currently have.
Network security management weaknesses and recommended solutions
that will keep your systems safe.
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The beginning of a A&W Consulting engagement often requires
some level of technology environment stabilization. It could be that
some additional computer support and network security management may
be needed. The stabilization of your systems will allow you to quickly
move away from a break/fix cycle of events to a network offering
security, effective management and IT systems that are predictable.
This will give you a greater return on your investment over the
long-term. Stabilization services can run in parallel with on-site
services and include computer support such as:
Operating system upgrades
Updates to virus definitions
Application of service packs
Defragmentation of desktops and servers
Spyware protection and removal
Securing your wireless network setup
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You'll have the benefit of having A&W Consulting professionals
on-site at your location to design, document, maintain, and optimize
every aspect of your IT systems. These services are delivered on a
regularly scheduled basis and range from virus detection, extraction,
and other network security management issues to computer support, help
desk services and network troubleshooting.
On-site Services include:
Maintenance of systems and network documentation to record
proper configuration
Hardware and software installation, configuration, and upgrades
Desktop and laptop computer support
Data protection, back up, recovery, and other network security
management services
Internet and email connectivity and configuration
Technology vendor coordination
Wide area and wireless network setup expertise
Creation and maintenance of network guidebook
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There are a wide range of special technology needs and projects
that fall outside the scope of standard ongoing maintenance and
computer support. You get the benefit of working with professionals
that have the experience and certifications on specific IT
technologies. This means with our proven track you're ensured your
projects are completed on time and within budget.
Projects may include:
Planning and management of technology resources during facility
moves
Strategic planning for business growth
Network design
Disaster preparedness planning
Establishment of computer usage policies
Documentation of software license compliance
Asset inventory and management
New product evaluations
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A&W Consultings help desk provides first level computer
support, pc troubleshooting and issue resolution during normal offices
hours. Phone into the help desk with questions about software or
hardware to get professional, immediate assistance.
The help desk services include:
Immediate user support for desktop operating systems, office
productivity applications, and basic connectivity issues
Technical experts, state-of-the-art problem resolution tools, and
documentation of help desk contacts to facilitate your employees'
productivity
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In addition to regularly scheduled on-site services, you can
receive remote management services. While not a replacement for all
on-site support, this service is a cost-effective method for managing
critical network elements. Choose from three different remote
services:
Remote network monitoring allows for the anticipation and quick
resolution of network issues before they become major problems
Remote computer support gives mobile users, frequent travelers,
and remote office workers the assurance they need that service is
available wherever they are
Remote server support to speed issue resolution and reduce
downtime
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To help you maximize returns on investment and achieve your
technology goals and objectives, strategic IT infrastructure Reviews
are offered. These reviews evaluate the progress within your
technology environment and the associated costs and benefits.
The review provides:
An overview of the current environment
A summary of networking and computer support hours used
An outline of services and projects delivered
A detailed list of issues and challenges
Strategic plans and recommendations for additions and upgrades to
the system(s)
Business technology goals and objectives for the next quarter
With the aid of a Strategic IT infrastructure Reviews you can
better evaluate the benefits of working with an IT outsourcing
company.
Contact a A&W Consulting representative today for more
information or to arrange an assessment of your current IT
environment. Call us at 877/4LANWAN.
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